Detailed close-up of a sleek metallic German keyboard with QWERTZ layout.

Warranty Policy

Overview

6-Month Limited Hardware Warranty

At Badaz Technologies (Private) Limited, we stand behind the quality of every professionally refurbished laptop we sell. Each device is thoroughly inspected, tested, cleaned, and prepared to ensure reliable performance before delivery.

All laptops include a 6-Month Limited Hardware Warranty, effective from the date of delivery.

For information about returns and refunds, please refer to our Refunds & Returns Policy. Delivery information is available in our Shipping & Delivery Policy.

What the Warranty Covers

This warranty covers hardware faults that occur under normal use and reasonable operating conditions, including:

  • Motherboard or internal hardware failure
  • RAM or SSD failure
  • Charging or power-related faults
  • Display faults not caused by accidental damage
  • Keyboard or touchpad failure during normal use
  • Battery failure where the battery is unable to hold a charge for at least 30 minutes under standard usage

If a covered fault occurs during the warranty period, Badaz Technologies may, at its discretion:

  • Provide a full or partial refund where appropriate
  • Repair the laptop
  • Replace the defective component
  • Replace the laptop with a comparable model

What the Warranty Does Not Cover

The warranty does not cover damage or faults resulting from:

  • Accidental damage, drops, liquid spills, or impact
  • Cracked screens, damaged hinges, ports, chargers, or casing
  • Cosmetic wear including scratches, faded keys, paint wear, polishing marks, or other signs of normal use
  • Improper handling, transportation, or storage
  • Software issues, viruses, operating system corruption, drivers, or third-party applications
  • Normal battery wear and reduced battery runtime over time
  • Repairs or modifications performed by unauthorized persons
  • Accessories not originally supplied with the laptop

As refurbished devices, our laptops may show minor cosmetic signs of previous use. These cosmetic imperfections do not affect functionality and are not considered warranty defects.

Caring for Your Laptop

To help extend the life of your laptop:

  • Transport the laptop in a protective sleeve or bag.
  • Open and close the lid carefully.
  • Avoid excessive pressure on the screen.
  • Keep liquids away from the device.
  • Use the laptop on stable, well-ventilated surfaces.

How to Make a Warranty Claim

If you experience a warranty issue, please contact us with:

  • Proof of purchase
  • Laptop serial number or service tag
  • A description of the problem
  • Photos or videos of the fault (where applicable)

Our team may provide troubleshooting steps before arranging inspection, repair, or replacement.

Contact

WhatsApp: +263 786 061 159
Email: support@badaztech.co.zw