Overview
At Badaz Technologies, customer satisfaction is important to us. Due to the nature of professionally refurbished products, our returns policy is designed to ensure fairness for both our customers and our business.
Warranty-Related Returns
We accept returns only for faults covered under our 6-Month Limited Hardware Warranty.
Each returned device will be inspected before a repair, replacement, or refund is approved.
We Do Not Accept Returns For
- Change of mind
- Incorrect purchases made by the customer
- Cosmetic preferences or minor signs of previous use
- Requests to upgrade to a different model after purchase
- Damage caused after delivery
Conditions for Returns
Returned products must:
- Not show evidence of accidental damage, misuse, or unauthorized repair
- Be within the active warranty period
- Match the original serial number or service tag
- Include the original charger and any supplied accessories
Repairs, Replacements & Refunds
Where a valid warranty claim is confirmed, Badaz Technologies may, at its discretion:
- Repair the device
- Replace the defective component
- Replace the laptop with a comparable model
- Provide a partial or full refund where appropriate
All decisions are made following inspection of the returned product.
Need help?
WhatsApp: +263 786 061 159
Email: support@badaztech.co.zw