Find answers to some of the most common questions about our products, warranty, delivery, payments, and support. If you can’t find what you’re looking for, please don’t hesitate to contact us.
Ordering & Products
All of our laptops are professionally refurbished business-grade devices. Each laptop is carefully inspected, tested, cleaned, and prepared to ensure reliable everyday performance.
Professionally refurbished means the laptop has been thoroughly inspected, tested for hardware functionality, cleaned, and prepared for resale. While some devices may show minor cosmetic signs of previous use, they are fully functional and ready to use.
Unless otherwise stated, every laptop includes:
- A compatible charger
- A genuine Windows operating system
- A 6-Month Limited Hardware Warranty
Any additional accessories included with a specific product will be listed on the product page.
Yes. If you’re located in Harare, you’re welcome to arrange a viewing before making your purchase. Please contact us in advance to schedule an appointment.
Yes. Every laptop undergoes comprehensive hardware testing before it is listed for sale to ensure it meets our quality standards.
As our laptops are professionally refurbished, battery performance will vary depending on the model and previous usage. Every battery is tested before sale and must meet our minimum performance standards. Battery life during everyday use depends on factors such as screen brightness, applications, and power settings.
Our laptops are professionally refurbished and may show minor cosmetic signs of previous use, such as light scratches or key wear. These cosmetic imperfections do not affect functionality, and each device is thoroughly tested to ensure reliable performance. This is an important expectation to set for customers purchasing refurbished equipment.
Warranty & Support
Yes. Every laptop includes a 6-Month Limited Hardware Warranty covering eligible hardware faults that occur under normal use.
The warranty covers qualifying hardware faults such as motherboard, RAM, SSD, charging, keyboard, touchpad, display, and certain battery-related issues. Please refer to our Warranty Policy for full details.
The warranty does not cover accidental damage, liquid damage, cosmetic wear, software issues, viruses, unauthorized repairs, normal battery aging, or damage resulting from misuse. Please see our Warranty Policy for a complete list of exclusions.
Contact us with:
- Proof of purchase
- Laptop serial number or service tag
- A description of the issue
- Photos or videos of the fault (where applicable)
Our team will guide you through the warranty process.
Claim processing times vary depending on the nature of the fault and the availability of replacement parts. We aim to resolve all valid warranty claims as quickly as reasonably possible and will keep you informed throughout the process.
Delivery
We currently offer delivery within Harare only.
Yes. Customers outside Harare may arrange for their own courier, transporter, or representative to collect their order from us once payment has been confirmed.
Most orders are processed within 1–2 business days. Delivery times may vary depending on scheduling and location within Harare.
Yes. You may nominate a trusted representative or courier to collect your order. Please notify us in advance and provide the necessary collection details.
Payments
We currently accept:
- Cash (USD)
- EcoCash
- Bank Transfer (by prior arrangement)
Payments are not processed through our website.
Payment is normally made when your laptop is delivered or collected.
If a Bank Transfer has been agreed, payment arrangements will be confirmed before your order is released.
Yes. An invoice or receipt will be provided for every completed purchase.
Returns & Refunds
No. We do not accept change-of-mind returns. Returns are only accepted where a valid warranty claim has been approved.
Refunds may be considered if a warranty-covered fault cannot reasonably be repaired or resolved. Refund decisions are made at the discretion of Badaz Technologies following inspection of the device.
Customers within Harare may be eligible for collection or delivery assistance where practical. Customers outside Harare are responsible for arranging and covering the cost of returning warranty claims unless otherwise agreed.
Technical
In many cases, yes. Upgrade options vary depending on the laptop model. Please contact us if you’d like advice before or after your purchase.
Yes. Every laptop is supplied with a genuine, activated copy of Microsoft Windows unless otherwise stated on the product page.
Yes. Your laptop is delivered ready for use with Windows installed, essential drivers configured, and hardware tested.
Contact
You can contact us using any of the following methods:
WhatsApp: +263 786 061 159
Email: support@badaztech.co.zw
Please refer to our Contact Us page or contact us via WhatsApp for our current operating hours and response availability.
We aim to respond to all enquiries as soon as reasonably possible during our business hours. Response times may vary depending on enquiry volume.